What is ISO 20000 Certification?
ISO
20000 is a worldwide standard that specifies the criteria for IT service
management. Organizations that achieve ISO 20000 certification have
demonstrated that they have implemented a best-practice service management
system (SMS) and are capable of providing consistent, high-quality IT services.
Why ISO 20000 Certification?
ISO
20000 certification is important because it helps organizations to improve
their service management processes. The certification provides a framework for
organizations to follow and sets out best practices for service management. It
also enables organizations to demonstrate their commitment to quality and
improve their reputation.
In
addition, certified organizations may be able to take advantage of discounts
from suppliers and reduced insurance premiums.
How ISO 20000 Certification Can Benefit Organizations?
An
organization that has been certified to ISO 20000 knows that it has met the
demanding requirements of an internationally recognized standard for ITSM.
Benefits of certification to ISO 20000 include:
How to Get ISO 20000 Certified?
The
process of getting ISO 20000 certified can be complex and time-consuming.
Organizations wishing to achieve certification must first undergo an audit to
assess their compliance with the standard.
Once
the audit is complete, the organization must work to correct any non-compliance
issues identified by the auditor. Once all issues have been resolved, the
organization can apply for certification.
Certification
is granted once the organization has met all of the requirements of the
standard and passed an audit by an accredited certification body.
Who Can Apply?
There
are no specific industry or sector requirements for ISO 20000 certification. Any organization in any industry can
apply, provided that it meets the eligibility criteria.
Some
of the most common industries that obtainISO 20000 certification
include information technology, telecommunications, banking and finance,
healthcare, manufacturing, and retail.
Conclusion
ISO 20000 certificationis an important achievement for any
organization looking to improve its service management processes. The
certification provides a framework for best practices and enables organizations
to demonstrate their commitment to quality. Certified organizations enjoy
improved customer satisfaction, reduced operating costs, and improved ability
to respond to changes in business needs. Obtaining ISO 20000 certification is a
complex process, but the benefits make it well worth the effort.
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