How Do I Get ISO 20000 Certified? from Linda Helen's blog

What is Meant by ISO 20000 Certified?

ISO 20000 Certification is an internationally recognized standard that specifies the requirements for an Information Technology Service Management System (ITSM). The standard is designed to help organizations improve their IT service delivery and support processes. ISO 20000 certification refers to a formal third-party assessment of an organization's ITSM processes against the requirements of the ISO 20000 standard. An organization is said to be ISO 20000 certified if it has been assessed and found to be compliant with the standard. 

Benefits of Getting ISO 20000 Certification

• Improved efficiency and productivity in your organization's IT service delivery processes

• Reduced costs associated with IT service delivery

• Increased customer satisfaction with your organization's IT services

• Improved ability to manage and deliver complex IT services

• Better alignment of your IT service processes with your business goals

• Demonstration of your organization's commitment to quality in IT service delivery.

How Can You Get ISO 20000 Certified?

Understand the Standard

The first step to getting ISO 20000 certified is to make sure you understand the standard. The ISO 20000 standard is a set of requirements for organizations that provide IT service management. It includes requirements for things like service delivery, service support, and continual improvement.

Find a Certification Body

The next step is to find a certification body that can provide you with certification. Certification bodies are organizations that have been accredited by ISO to provide certification services. They will assess your organization to see if you meet the requirements of the ISO 20000 standard.

Prepare for the Assessment

Once you have found a certification body, you will need to prepare for the assessment. This includes putting together all of the documentation that the certification body will need to assess your organization. This documentation includes things like your IT service management system documentation, your policies and procedures, and your records of compliance with the ISO 20000 standard.

Undergo the Assessment

After you have prepared all of the necessary documentation, you will undergo the assessment itself. This assessment will be conducted by a team of assessors from the certification body. They will review your documentation and interview your staff to determine if you meet all of the requirements of the ISO 20000 standard.

Certification

If the certification body determines that you meet all of the requirements of the ISO 20000 standard, you will be awarded certification. Once you have been certified, you will need to maintain your certification by continuing to meet the requirements of the ISO 20000 standard. You will need to undergo periodic assessments to ensure that you are still in compliance with the standard. 

Conclusion

So, in order to get ISO 20000 certified, you need to make sure you understand the standard, find a certification body, prepare for the assessment, and undergo the assessment. If you are found to be compliant with the standard, you will be awarded certification. You will need to maintain your certification by continuing to meet the requirements of the standard and undergoing periodic assessments.