What is
Meant by ISO 20000 Certified?
ISO 20000 Certification is an internationally recognized standard that specifies the
requirements for an Information Technology Service Management System (ITSM).
The standard is designed to help organizations improve their IT service
delivery and support processes. ISO 20000 certification refers to a formal
third-party assessment of an organization's ITSM processes against the
requirements of the ISO 20000 standard. An organization is said to be ISO 20000
certified if it has been assessed and found to be compliant with the standard.
Benefits
of Getting ISO 20000 Certification
How Can
You Get ISO 20000 Certified?
Understand
the Standard
The first
step to getting ISO 20000 certified is to make sure you understand the
standard. The ISO 20000 standard is a set of requirements for organizations
that provide IT service management. It includes requirements for things like
service delivery, service support, and continual improvement.
Find a
Certification Body
The next
step is to find a certification body that can provide you with certification.
Certification bodies are organizations that have been accredited by ISO to
provide certification services. They will assess your organization to see if
you meet the requirements of the ISO 20000 standard.
Prepare
for the Assessment
Once you
have found a certification body, you will need to prepare for the assessment.
This includes putting together all of the documentation that the certification
body will need to assess your organization. This documentation includes things
like your IT service management system documentation, your policies and
procedures, and your records of compliance with the ISO 20000 standard.
Undergo
the Assessment
After you
have prepared all of the necessary documentation, you will undergo the
assessment itself. This assessment will be conducted by a team of assessors
from the certification body. They will review your documentation and interview
your staff to determine if you meet all of the requirements of the ISO 20000
standard.
Certification
If the
certification body determines that you meet all of the requirements of the ISO
20000 standard, you will be awarded certification. Once you have been
certified, you will need to maintain your certification by continuing to meet
the requirements of the ISO 20000 standard. You will need to undergo periodic
assessments to ensure that you are still in compliance with the standard.
Conclusion
So, in order
to get ISO 20000 certified, you need to make sure you understand the standard,
find a certification body, prepare for the assessment, and undergo the
assessment. If you are found to be compliant with the standard, you will be
awarded certification. You will need to maintain your certification by
continuing to meet the requirements of the standard and undergoing periodic
assessments.
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